Terms of service

Provider and scope

Andrey Igorevich Bulekov (Булеков Андрей Игоревич), a self-employed individual in Moscow, Russia, taxpayer ID 771594153596, offers consumers machine embroidery for personal use on an item they provide. Luminora is the provider’s studio name.

Making an agreement

A catalog enquiry opens a discussion. The parties record the item and its condition, design, size, placement, thread colours, price, payment schedule, completion time and handover arrangements in writing. Any shipping costs are agreed before payment.

The commission is agreed when the customer confirms the individual terms in writing or pays the agreed invoice. Those terms and the applicable version of this offer form the agreement. Changes are confirmed in writing.

Price and payment

Each listing gives the final price for the embroidery described. You can choose any thread colours.

Prices are in Russian rubles. The amount payable at each stage is specified in the order confirmation. For online payment, the customer checks the personal payment link and continues to Robokassa. The provider supplies the receipt required under the Russian professional income tax regime.

Your item and the finished work

At handover, the parties record a description, condition and agreed value of the item. The provider safeguards the item and advises the customer if the material or placement may affect the result. The agreed order sets out when and how the embroidered item will be returned.

Cancellation, defects and enquiries

For the procedure and refund arrangements, see Cancellations and refunds. The customer retains all applicable statutory consumer rights under Russian law.

Email 5700039@mail.ru or call +7 919 769-66-93.