Cancellations and refunds
These terms cover the embroidery work performed on your own item.
If you change your mind
You may cancel before the work is completed. Contact the maker. The refund may be reduced by actual expenses incurred specifically for your commission. The provider will explain the calculation and provide evidence of those expenses on request.
If the work has a defect
Describe how the result differs from the agreed commission. A photo can help assess the issue. Where provided by law, you may request a free correction, a price reduction, repeat performance or reimbursement for repairs. A substantial defect or a failure to correct a defect within the applicable time may entitle you to cancel and obtain a refund.
If an item entrusted to the maker has been damaged or lost, describe this in your enquiry. The provider’s responsibility is governed by the rules for work on a consumer’s property.
Contact and reimbursement
Email 5700039@mail.ru or call +7 919 769-66-93.
Include your order number or correspondence date, the amount paid and the outcome you seek. The provider will arrange the return of your item and explain the refund amount and basis. Online refunds are processed against the original transaction where the payment method permits. Refund claims for delay or defects covered by Article 31 of Russia’s Consumer Protection Law are satisfied within 10 days of the claim.